Hacked website repair Questionnaire

What you're seeing

What's happening? Pick all that apply.

Spam pages in Google (Japanese, pharma, casino) Visitors get sent to another site A browser or Google warning My host suspended or disabled the site Strange admin users or files Site is down or showing errors Something else

Tell me a bit more (optional)

Which warning, if any, have you seen?

Red "Dangerous site" or "Deceptive site ahead" screen "This site may be hacked" under my Google results Security issue in Search Console Antivirus or firewall blocking the site No warning that I've seen Not sure

Where it lives

What is the site built on?

Who hosts the site? (optional)

For example: GoDaddy, Bluehost, SiteGround, a local company. Not sure is fine.

What does your hosting dashboard look like? (optional)

cPanel Plesk My host's own dashboard (like GoDaddy or SiteGround Site Tools) Managed WordPress dashboard (like WP Engine or Kinsta) A cloud server (like AWS or DigitalOcean) Not sure

Backups, access and speed

Do you have backups?

Yes, from before the problem started Yes, but they might be infected too No backups Not sure

Which of these can you log into right now? (optional) Pick all that apply.

Just tick what you can log into. Please don't type any passwords here. If we work together, I'll set up access with you later, the secure way.

How fast do you need this?

Emergency: please start within hours (from $500) Standard cleanup (from $300) Not sure, please advise

Where should I send your plan?

Last step. I reply within one business day, by email unless you'd rather talk.

Your name

Email

Business name (optional)

Website address

Required for most services. Optional if you don't have a site yet.

Where is the business based?

United States Canada Other

State or province (optional)

Preferred language (optional)

English Français

How would you like to hear back?

Email A short video call

I've read the privacy policy. I understand my answers are used to reply to this request and prepare a quote, and are processed by Web3Forms and Google in the USA.

Please don't include passwords or logins. If we work together, you add me as a user on your own accounts.

What you're seeing

Where it lives

Backups, access and speed

Where should I send your plan?

Thanks, your answers are in.